SENTINELA - Protocolo CTI/CALL CAUSES
De uTech Tecnologia
As causas de desligamento de chamada são definidas pela norma do protocolo CSTA - ECMA-258 - ASN.1 for Computer Supported Telecommunications Applications (CSTA) Phase III.
Link para o site:CSTA III
A seguir, a lista de possíveis causas:
| Descrição | Causa (dec.) |
|---|---|
| aCDBusy | 57 |
| aCDForward | 58 |
| aCDSaturated | 59 |
| activation | 88 |
| activeParticipation | 1 |
| alertTimeExpired | 60 |
| alternate | 2 |
| autoWork | 61 |
| babble | 89 |
| badAttribute | 90 |
| badGrammar | 91 |
| badVoice | 92 |
| badUri | 93 |
| blocked | 35 |
| busy | 3 |
| busyOverflow | 94 |
| calendarOverflow | 95 |
| callBack | 4 |
| callCancelled | 5 |
| callForward | 9 |
| callForwardImmediate | 6 |
| callForwardBusy | 7 |
| callForwardNoAnswer | 8 |
| callInterception | 116 |
| callInterceptionBusy | 117 |
| callInterceptionForwarded | 118 |
| callInterceptionNoAnswer | 119 |
| callInterceptionResourcesNotAvailable | 120 |
| callNotAnswered | 10 |
| callPickup | 11 |
| campOn | 12 |
| campOnTrunks | 62 |
| capacityOverflow | 96 |
| characterCountReached | 36 |
| conference | 63 |
| consultation | 37 |
| destDetected | 64 |
| destNotObtainable | 13 |
| destOutOfOrder | 65 |
| distributed | 38 |
| distributionDelay | 66 |
| doNotDisturb | 14 |
| dTMFDigitDetected | 39 |
| duplicateDTMF | 97 |
| durationExceeded | 40 |
| earlyStop | 98 |
| emptyQueue | 99 |
| endOfMessageDetected | 41 |
| enteringDistribution | 42 |
| forcedPause | 43 |
| forcedTransition | 67 |
| incompatibleDestination | 15 |
| interDigitTimeout | 100 |
| intrude | 68 |
| invalidAccountCode | 16 |
| invalidConnection | 101 |
| invalidConnectionState | 102 |
| invalidNumberFormat | 69 |
| joinCall | 70 |
| keyOperation | 17 |
| keyOperationInUse | 71 |
| lawfulInterception | 121 |
| lockout | 18 |
| maintenance | 19 |
| makeCall | 44 |
| makeConnection | 103 |
| makePredictiveCall | 72 |
| maxTimeout | 104 |
| messageDurationExceeded | 73 |
| messageSizeExceeded | 45 |
| multipleAlerting | 74 |
| multipleQueuing | 75 |
| networkCongestion | 20 |
| networkDialling | 76 |
| networkNotObtainable | 21 |
| networkOutOfOrder | 77 |
| networkSignal | 46 |
| newCall | 22 |
| nextMessage | 47 |
| noAudioSaved | 105 |
| noAvailableAgents | 23 |
| noQueue | 106 |
| normal | 78 |
| normalClearing | 48 |
| noRule | 107 |
| noSpeechDetected | 49 |
| notAvaliableBearerService | 79 |
| notSupportedBearerService | 80 |
| numberChanged | 50 |
| numberUnallocated | 81 |
| outOfGrammar | 108 |
| overflow | 26 |
| override | 24 |
| park | 25 |
| 109 | |
| queueCleared | 82 |
| queueTimeOverflow | 110 |
| recall | 27 |
| recallBusy | 111 |
| recallForwarded | 112 |
| recallNoAnswer | 113 |
| recallResourcesNotAvailable | 114 |
| redirected | 28 |
| remainsInQueue | 83 |
| reorderTone | 29 |
| reserved | 84 |
| resourcesNotAvailable | 30 |
| selectedTrunkBusy | 85 |
| silentParticipation | 31 |
| singleStepConference | 51 |
| singleStepTransfer | 52 |
| speechDetected | 53 |
| suspend | 86 |
| switchingFunctionTerminated | 54 |
| terminationCharacterReceived | 55 |
| timeout | 56 |
| transfer | 32 |
| trunksBusy | 33 |
| unauthorisedBearerService | 87 |
| unknownOverflow | 115 |
